Shipping policy

We always aim to deliver your order promptly but cannot accept liability for delay. We aim to process and dispatch orders the next business day. All delivery is subject to availability. If we are unable to deliver for whatever reason, or we are informed of significant delays out with our control, we will contact you as soon as possible to arrange an alternative delivery or full refund. Delivery prices and times are dependent on the products, quantities and destination. Working days are Monday-Friday and exclude UK public holidays. Dates provided are given as a guide only.

The website offers 'Standard' or 'Express' delivery:

• Standard delivery is via Royal Mail.
• Express delivery is via DPD, which has a small surcharge to cover insurance as DPD don't compensate for liquids.
• For all Club orders and orders over £150, delivery is free.

Deliveries must be signed for by a person of 18 years or older. Our carriers are paid to verify age upon receipt. If age cannot be verified and the delivery is returned to us, we reserve the right to cancel the order and refund you less any delivery and return fees.

If the recipient fails to accept the delivery or to respond to our carrier notices, the delivery will be returned to us. It is the recipient’s responsibility to communicate to us if there are any known issues related to delivery. There may be a charge for re-delivery. We also reserve the right to restrict deliveries or to withdraw services to individual addresses based on exceptional circumstances.

Delivery of goods will be recorded by the carrier. It is the responsibility of the recipient and/or customer to report goods damaged in transit. We cannot be held liable for any breakages once you have accepted and signed for your delivery. Customers accept responsibility for the safe storage and use of the products upon delivery. Barspoon is not liable for damage caused by customer mishandling.

It is the responsibility of the customer to enter the correct name and address of the recipient. If you wish to change the details once an order has been placed, please contact us as soon as possible. However, if the order has been shipped, the name and address of the recipient cannot then be changed. Under these circumstances, where the incorrect information has been entered by the customer during the checkout process, the delivery will be attempted to the name and address provided. If the name and/or address is incorrect or does not exist, the package may be returned to us. A replacement order and delivery can only be processed and shipped if and when the original order is returned to us and you may be asked to pay for the second delivery. There is no guarantee that the original order will be returned to us and unfortunately we cannot be held liable for incorrect information entered at checkout by the customer, as ultimately the order has been fulfilled by Barspoon.